Refund policy

We take great care to ensure every item is carefully checked and packaged before dispatch.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, you must notify us within 3 working days of delivery.

To report an issue, please email us with:

Your order number

A description of the issue

Clear photos of the item and packaging

Once your claim has been reviewed, we will arrange a resolution as quickly as possible. This may include:

A replacement item

A repair

A partial refund (where appropriate)

Important Information

Claims submitted outside of the 3-day window may not be accepted

Items must remain at the original delivery address for inspection and collection

Items must be returned in their original packaging

We are unable to process returns without sufficient photographic evidence

We cannot accept returns that have been moved to a different address

Returns

Due to the nature of our products and our specialist delivery partners, we do not accept returns for change of mind at present

Delivery Issues

If a delivery is refused or unsuccessful, additional delivery charges may apply. If an order is cancelled after dispatch, handling and delivery charges are non-refundable.

Need Help?

If you have any questions before purchasing, we strongly encourage you to contact us. We are happy to provide additional information to help you make the right choice.