Terms of service

Last updated: 07/04/2026

Welcome to Willowbarn Home. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website and placing an order, you agree to be bound by these terms.

  1. About Us
    Willowbarn Home is an online homeware retailer operating within the United Kingdom. If you have any questions, you can contact us via email.

  2. Products
    We take care to ensure all product descriptions, images, and prices are accurate. However, slight variations in colour, finish, and dimensions may occur due to photography, lighting, and manufacturing processes.

All products are subject to availability. We reserve the right to withdraw or amend products at any time without notice.

  1. Pricing & Payment
    All prices are listed in GBP (£) and include VAT where applicable.

We offer free delivery within mainland UK. Delivery charges (if applicable) will be clearly stated at checkout.

We reserve the right to change prices at any time. However, the price you pay will be the price displayed at the time of your order.

  1. Orders
    Once you place an order, you will receive an order confirmation email. This does not mean your order has been accepted.

We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors or suspected fraudulent activity.

  1. Delivery
    We deliver to mainland United Kingdom only.

Delivery timeframes are estimates and may vary depending on the size of the item and courier availability. Large items may take up to 10–14 working days.

For full details, please refer to our Shipping Policy.

  1. Returns & Refunds
    Your rights regarding returns and refunds are governed by our Returns Policy.

Under Consumer Contracts Regulations 2013, you have the right to request a return within 14 days of receiving your item, subject to the conditions outlined in our Returns Policy.

Damaged or faulty items must be reported within 3 working days of delivery.

  1. Your Responsibilities
    You are responsible for:

  • Providing accurate delivery information

  • Ensuring access for delivery

  • Inspecting goods upon arrival

Failure to meet these responsibilities may result in additional charges.

  1. Liability
    Nothing in these terms limits your rights under UK law.

We are not liable for:

  • Indirect or consequential losses

  • Delays caused by third-party delivery providers

  • Losses resulting from incorrect information provided by you

Our liability is limited to the value of the goods purchased.

  1. Intellectual Property
    All content on this website, including images, text, and branding, is the property of Willowbarn Home and may not be used or reproduced without permission.

  2. Privacy
    We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how your data is collected and used.

  3. Changes to These Terms
    We reserve the right to update these Terms of Service at any time. Any changes will be posted on this page.

  4. Governing Law
    These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.